Last updated: 30/09/2026.

Privacy Policy​

Definitions

• Company (referred to as either "the Company", "We", "Us", "Our", ''PULSE'' or ''PULSE Sport'' in this Agreement) refers to PULSE Sport B.V., located at De Boelelaan 1085, 1081 HV Amsterdam, Netherlands. KVK-nummer (CoC registration number): 90231732. BTW-identificatienummer (VAT number): NL865250236B01.

• Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.

• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.

• ​Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the software platform, mobile applications, web-based dashboards, cloud-based solutions, integrations, analytics, AI-powered features, and related services provided by PULSE Sport B.V., accessible through www.pulsesport.tech and associated applications.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

• “Client” means the sports organisation, club, academy, federation, or other legal entity that enters into an agreement with PULSE Sport B.V. for the use of the platform and acts as the data controller for all personal data processed within the services.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to PULSE Sport, accessible from www.pulsesport.tech.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

​
1. Introduction
This Privacy Policy outlines our commitment to protecting the privacy and personal data of users of PULSE Sport's software and services, including the PULSE mobile app for athletes and the cloud-based dashboard for coaches, medical, performance and other authorised staff.
​
2. Information Collection and Use
We collect and process various categories of information in connection with the Service, including personal data, health and wellbeing data, athlete performance data, training and recovery data, questionnaire and survey responses, data from connected devices and third-party systems, and information generated through your use of the platform.

Depending on the features enabled by you or your sports organisation, this information may be used to provide athlete monitoring and performance-management functionality, calculate scores and indicators, generate reports and personalised insights, support training and recovery decisions, improve communication and workflows within sports organisations, maintain and improve the Service, and develop analytics and AI-powered functionality.
​
Health and Wearable Data
PULSE may integrate with device health platforms, wearables and other connected providers where these integrations are enabled by the user or the Client organisation. These may include:

• Apple Health (iOS) — for metrics such as heart rate variability, resting heart rate, VO₂ max, sleep, steps and related activity or health metrics;

• Health Connect (Android) — for supported health and activity metrics made available through your device and connected applications, including Samsung Health where synced through Health Connect;

• WHOOP and other connected wearable, GPS, performance, strength or health-data providers — where you or your sports organisation explicitly connect such services to PULSE.

The categories of data available to PULSE depend on the permissions granted, the connected provider and the configuration of the Service.
Health and performance data received through connected services is transmitted to PULSE's cloud infrastructure and may be used to calculate readiness and performance indicators, including the PULSE Score where applicable, enrich questionnaire and survey data, generate reports and insights, and support authorised staff in athlete monitoring and performance-management activities.
Users can manage supported health-data permissions through the PULSE application and/or the relevant device or third-party service settings.
​
Push Notifications
If you enable push notifications, PULSE may collect and process a device push token, such as an FCM or APNs token, for the purpose of delivering survey reminders, messages, schedule or activity notifications, and other Service-related alerts.
You can disable push notifications at any time through your device settings.

Menstrual Cycle Monitoring
PULSE Sport provides a Menstrual Cycle Monitoring feature designed to support female athletes by allowing them to log and monitor data related to their menstrual cycle, associated symptoms, and general well-being.
By opting to use this feature, users expressly consent, in accordance with Article 9(2)(a) of the GDPR, to the collection and processing of special categories of personal data, including but not limited to:

• Menstrual cycle start and end dates;

• Physical and emotional symptoms (e.g., pain, fatigue, mood, etc.);

• Sleep quality and energy levels;

• Information relating to contraceptive use and hormonal birth control (if voluntarily provided).

This data is used for the following purposes:

• To provide insights and trends based on historical entries and self-reported symptoms;

• To support authorised coaching, performance and medical staff in making informed, athlete-centered training decisions;

• For the maintenance, debugging, and improvement of our systems and digital infrastructure;

• For internal research, data analysis, and the development of machine learning algorithms and AI-based features aimed at improving user experience and insight accuracy.

Data collected through this feature may be accessed by authorised staff within the sports organisation with which the user is affiliated, according to the Client organisation's configuration, permissions and applicable access controls. Access is restricted to authorised personnel whose roles require access for athlete performance, health or well-being purposes.
Pseudonymized data may be used internally for AI development and insight generation. All such processing is conducted under strict technical and organisational safeguards.
​
Use of Data for Applied Research, Scientific Research, Product Improvement, and AI Training.
Where permitted under applicable law and the relevant contractual and consent framework, PULSE may use anonymised and/or pseudonymised data for scientific and applied research, statistical analysis, product development and the development, validation and improvement of analytics, machine-learning models and AI-powered features.

Such activities may include research relating to performance optimisation, training and recovery, injury-risk analysis, mental and physical wellbeing, menstrual-cycle patterns and other areas relevant to athlete health and performance.

Where data is anonymised, it is processed so that it can no longer reasonably be linked to an identifiable individual. Where pseudonymised data is used, identifying information is separated or replaced and appropriate technical and organisational safeguards are applied.

PULSE processes such data in accordance with applicable data-protection law, including the GDPR.
​
Users retain the right to withdraw their consent or request the erasure of their menstrual cycle-related data at any time, in accordance with Article 17 of the GDPR. To exercise this right, users must submit a written request to contact@pulsesport.tech. Upon verification of identity, such data will be erased within thirty (30) days.
​
3. Consent and Data Management
Personal data is processed in accordance with applicable data-protection law and the applicable relationship between PULSE, the Client organisation and the individual user. Where processing requires consent, including certain processing of special-category health data, consent will be requested separately where required.

Users retain the rights available to them under applicable data-protection law, including rights of access, rectification and erasure where applicable. Where processing is based on consent, users may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Users can manage supported health-data sharing permissions through the PULSE app and/or the relevant settings in Apple Health, Health Connect or other connected services.
​
4. Data Sharing and Disclosure
Personal data may be made available to authorised personnel within the user's sports organisation, such as coaching, performance, medical or other authorised staff, according to the Client organisation's configuration, user permissions and applicable access controls.

PULSE may also engage carefully selected third-party service providers where necessary to operate, secure, maintain and support the Service, including providers of cloud infrastructure, authentication, data storage, communications, push-notification delivery, monitoring and other technical services. Such providers process data only as necessary to provide their services and are subject to appropriate contractual and data-protection obligations.

Personal data may also be disclosed where required by applicable law, regulation, court order or competent authority.

PULSE Sport B.V. does not sell personal data.

Access to personal data by PULSE personnel is restricted to authorised individuals who require such access for legitimate operational purposes, including Service functionality, support, security, maintenance and technical troubleshooting.
​
5. Data Security
PULSE implements appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful access, disclosure, alteration, loss or destruction. These measures include access controls, secure authentication, encrypted communications and infrastructure-level security measures appropriate to the nature and sensitivity of the data processed.

Access to personal and health-related data is restricted according to authorised roles and permissions. PULSE reviews and develops its security measures as the Service and its technical architecture evolve.

While we take reasonable measures to protect personal data, no electronic transmission or storage system can be guaranteed to be completely secure.
​
6. International Data Transfer
Personal data may be stored, transferred or processed within the European Economic Area and, where necessary for the operation of the Service, in other jurisdictions.
Where personal data is transferred outside the European Economic Area, PULSE applies appropriate safeguards as required by applicable data-protection law.
​
7. Data Control
For personal data processed through PULSE on behalf of a Client organisation, the Client generally acts as the data controller and PULSE Sport B.V. acts as the data processor, processing personal data on the Client's documented instructions and for the purposes of providing the Service.

Individual users, including athletes and staff, retain the rights available to them under applicable data-protection laws, including rights relating to access, correction and deletion.

Depending on the nature of a request and the applicable controller-processor relationship, PULSE may direct or coordinate a data-subject request with the relevant Client organisation.
​
8. Data Retention
PULSE retains personal data only for as long as necessary to provide the Service, fulfil the purposes described in this Privacy Policy, comply with contractual obligations, resolve disputes, maintain security and comply with applicable legal requirements.

Retention periods may vary depending on the category of data, the Client agreement, the user's relationship with the Client and applicable legal requirements.

Health and performance data obtained through connected services is retained only for as long as necessary for the applicable Service purposes or as otherwise required or permitted under the relevant Client agreement and applicable law.

Following termination of a Client agreement, Client data will be returned, deleted or anonymised in accordance with the applicable agreement, legal requirements and PULSE's data-retention procedures.
​
9. Account Deletion
Where available for the relevant account type, users may request deletion of their account directly through the PULSE mobile app by navigating to Profile → Delete Account.

Account deletion removes personal information associated directly with the user's PULSE profile, such as name, email address and applicable profile information.

Certain data may need to be retained where required by law, necessary for legitimate security or record-keeping purposes, or where PULSE processes the data on behalf of a Client organisation acting as data controller. In such circumstances, deletion requests may need to be coordinated with the relevant Client organisation.

PULSE may retain data that has been irreversibly anonymised for analytics, research and product-improvement purposes. Such information is no longer associated with an identifiable individual.
​
10. Children's Privacy
Special care is taken to protect the privacy of minors. We do not knowingly collect information from children under the age of consent as established by local law.
​
PULSE Sport recognizes the importance of protecting the privacy of children. If you are under the age of 13, you must have your parent or guardian's consent to use this app. We comply with the Children’s Online Privacy Protection Act and do not knowingly collect or solicit personal information from children under the age of 13 without parental consent.
​
Our app collects various types of data, including personal, health, and performance data from devices and questionnaires, which is used to provide personalized recommendations and enhance safety. For our users under 13, all data collection and processing is subject to rigorous safeguards to ensure their privacy and safety. Parents or guardians can review, amend, or delete their child's information at any time by contacting our support team.
​
We encourage parents and guardians to monitor and guide their children's use of apps, including PULSE Sport, to ensure a safe and beneficial experience.
​
11. Changes to the Policy
We may update this Privacy Policy from time to time to reflect changes to the Service, our processing activities, applicable law or other operational requirements.

Where changes are material, we will take reasonable steps to notify affected users, which may include notification through the PULSE app, email or the PULSE website.

The current version and its effective date will be published on our website.
​
12. Contact Us
For privacy-related questions, requests or concerns, please contact:

PULSE Sport B.V.
De Boelelaan 1085
1081 HV Amsterdam
The Netherlands
Email: contact@pulsesport.tech​
​
​
Terms & Conditions​

Definitions

• Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to PULSE Sport B.V., located at De Boelelaan 1085, 1081 HV Amsterdam, Netherlands. KVK-nummer (CoC registration number): 90231732. BTW-identificatienummer (VAT number): NL865250236B01.

• Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.

• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the software platform, mobile applications, web-based dashboards, cloud-based solutions, integrations, analytics, AI-powered features, and related services provided by PULSE Sport B.V., accessible through www.pulsesport.tech and associated applications.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

• “Client” means the sports organisation, club, academy, federation, or other legal entity that enters into an agreement with PULSE Sport B.V. for the use of the platform and acts as the data controller for personal data processed through the Service on its behalf, where applicable.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to PULSE Sport, accessible from www.pulsesport.tech.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.​

​
1. Introduction
These Terms and Conditions govern access to and use of PULSE Sport's software and services, including the mobile application for athletes, cloud-based dashboard for coaches and staff, integrations, analytics and related functionality.
​
2. Service Description
PULSE provides a software platform designed to support sports organisations in athlete monitoring, performance management, health and recovery monitoring, communication, planning, analysis and related operational workflows.

Depending on the Client's subscription, configuration and available functionality, the Service may include athlete and staff applications, surveys and questionnaires, reports and analytics, readiness and performance indicators, calendars and planning tools, messaging and notifications, integrations with wearables and third-party performance systems, menstrual-cycle monitoring, AI-powered analysis and decision-support functionality, and organisation, team and user-management tools.

Features may evolve, be added, modified or discontinued as the Service develops.
​
3. User Responsibilities
Users must use the Service lawfully, responsibly and in accordance with these Terms and any applicable Client policies.

Users are responsible for maintaining the confidentiality and security of their account credentials and for activity carried out through their account. Users must not share credentials with unauthorised persons and should notify PULSE or their Client organisation promptly if they suspect unauthorised access to their account.
​​
4. Health-Related and Sensitive Data Features
Certain PULSE features may involve the processing of health-related or other special-category personal data. The Menstrual Cycle Monitoring feature, in particular, involves sensitive health information voluntarily provided by athletes. By accessing and using the Menstrual Cycle Monitoring feature, the user:

• Acknowledges and agrees that PULSE Sport may collect and process sensitive health data, including menstrual cycle and contraceptive-related information, for the purposes set out in the Privacy Policy;

• Grants permission for this data to be shared with authorized coaching and medical staff within the user’s sports organization or club;

• Grants PULSE Sport the right to use such data, in pseudonymized form, for internal system maintenance, debugging, and technical troubleshooting;

• Where applicable and subject to the user's explicit consent and applicable data-protection law, pseudonymised health-related data may be used for research, validation, development and improvement of PULSE analytics, machine-learning models and AI-powered features, as further described in the Privacy Policy.

Use of this feature is voluntary. If the user does not consent to the above terms, they should refrain from using the menstrual cycle-related functionality. If the feature has been already used, users can request the erasure of their menstrual cycle-related data at any time, in accordance with Article 17 of the GDPR. To exercise this right, users must submit a written request to contact@pulsesport.tech. Upon verification of identity, such data will be erased within thirty (30) days.
​
5. Intellectual Property
The Service, including its software, interfaces, designs, documentation, algorithms, models, workflows, trademarks and other proprietary content, is owned by or licensed to PULSE Sport B.V. and is protected by applicable intellectual-property laws.

Except for the limited rights necessary to use the Service in accordance with the applicable Client agreement, no intellectual-property rights are transferred to the Client or individual users.

Unauthorised copying, distribution, modification, commercial exploitation or other use of PULSE intellectual property is prohibited except where expressly permitted by law or written agreement.
​
6. Prohibited Use
Users may not misuse the Service, attempt unauthorised access to the Service or another user's account or data, interfere with the security or operation of the Service, introduce malicious code, use the Service for unlawful or harmful purposes, or reverse engineer, decompile or otherwise attempt to derive source code or proprietary logic except where such restriction is prohibited by applicable law.
​
7. Service Modifications
PULSE may update, modify, replace or discontinue features or functionality of the Service as the platform evolves. We will use reasonable efforts to communicate material changes that significantly affect the use of the Service.
​
8. Disclaimer — Not Medical Advice
PULSE is a performance-management and decision-support platform and is not a medical device or healthcare provider.

Insights, scores, flags, recommendations, reports and other outputs generated by PULSE, including outputs relating to readiness, recovery, training load, menstrual-cycle monitoring, wellbeing, athlete performance or other categories:

• may be generated or supported by automated systems, algorithms and AI based on information supplied by users, Client organisations, connected devices and third-party systems;

• are intended for informational, monitoring, training-support and decision-support purposes;

• do not constitute medical advice, diagnosis or treatment;

• should not be treated as a substitute for professional medical judgement; and

• do not guarantee or predict any particular health, injury or performance outcome.

Users and Client organisations remain responsible for professional judgement and decisions made on the basis of information presented through the Service.

PULSE should not be relied upon for emergency, medical, reproductive or other healthcare decisions. Where appropriate, users should consult a qualified healthcare professional.

9. Data Ownership and Control
Data submitted to or generated through the Service in connection with a Client organisation remains under the control and responsibility of the relevant Client, subject to applicable law, individual data-protection rights and the applicable Client agreement.
For personal data processed on behalf of a Client, the Client generally acts as data controller and PULSE Sport B.V. acts as data processor, processing such data for the purposes of providing the Service and in accordance with applicable data-protection law, the Privacy Policy and the relevant contractual arrangements.

10. License to Process Data
The Client grants PULSE Sport a limited, non-exclusive, worldwide license to host, store, process, transmit, and analyse Client data solely for the purpose of delivering the services, fulfilling contractual obligations, and supporting system functionality.
 
11. Use of Data for Applied Research, Scientific Research, Product Improvement, and AI Training
Where permitted under applicable law and the relevant contractual and consent framework, PULSE may use anonymised and/or pseudonymised data for scientific and applied research, statistical analysis, product development and the development, validation and improvement of analytics, machine-learning models and AI-powered features.

Such activities may include research relating to performance optimisation, training and recovery, injury-risk analysis, mental and physical wellbeing, menstrual-cycle patterns and other areas relevant to athlete health and performance.

Where data is anonymised, it is processed so that it can no longer reasonably be linked to an identifiable individual. Where pseudonymised data is used, identifying information is separated or replaced and appropriate technical and organisational safeguards are applied.

PULSE processes such data in accordance with applicable data-protection law, including the GDPR.
​
12. Data Retention and Deletion
Upon termination or expiration of a Client agreement, the Client may request a copy or export of its data in accordance with the applicable agreement.

PULSE will subsequently delete, return or anonymise Client data within a reasonable period, subject to applicable contractual obligations, technical requirements and legal retention requirements.

Individual users may request or initiate account deletion where this functionality is available, as described in the Privacy Policy. Where PULSE processes personal data on behalf of a Client acting as data controller, deletion may be subject to the Client's instructions and applicable data-protection requirements.
​
13. Disclaimer of Warranties
Our services are provided "as is" without any warranties. We do not guarantee specific outcomes, such as reduced injuries or improved performance. To the maximum extent permitted by applicable law.
​
14. Limitation of Liability

• Our liability is limited to the maximum extent permitted by law, per incident to a maximum of the total invoice value of the twelve (12) months prior to the incident, with a maximum of 10,000 euros in total per year.

• We exclude liability for damages resulting from inexpert use, or for use outside the intended purposes of the products.

• We are not liable for indirect damages, including consequential damages, loss of profit, or business interruption.

• We may engage third parties in agreement performance, accepting any liability limitations of that third party on behalf of the Client.

• We are not liable for damages caused by third parties engaged by us.

• We are not liable for damages resulting from incorrect or incomplete information provided by or on behalf of the Client.

• This limitation does not apply if the damage is due to intent or gross negligence on our part.

• A claim for compensation must be submitted within one (1) month after discovery of the damage.

​
15. Final Provisions
PULSE may update these Terms from time to time. The most recent version will be made available on the PULSE website. Where changes are material, PULSE will use reasonable efforts to communicate them to affected Clients or users.
Cancellation, renewal and termination rights are governed by the applicable agreement between the Client and PULSE Sport B.V.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
​
16. Governing Law
These terms are governed by the laws of the Netherlands.
​
17. Dispute Resolution
Disputes arising from or relating to these Terms will be resolved in accordance with the applicable Client agreement and, where applicable, through mediation, arbitration or the competent courts, without prejudice to any mandatory rights available under applicable law.
​
18. Contact Information
For privacy-related questions, requests or concerns, please contact:

PULSE Sport B.V.
De Boelelaan 1085
1081 HV Amsterdam
The Netherlands
Email: contact@pulsesport.tech