top of page

Shipping & Returns

Shipping Policy

This Shipping & Delivery Policy is part of our Store Policy ("Terms") and should be
therefore read alongside our main Terms.


Please carefully review our Shipping & Delivery Policy when purchasing our
products. This policy will apply to any order you place with us.

What are my shipping & delivery options?


We offer various shipping options. In some cases, a third-party supplier may be
managing our inventory and will be responsible for shipping your products.


Free Shipping
We offer free Standard, 7 days shipping on all domestic orders (The Netherlands).


Do you deliver internationally?

 

We offer international shipping to the following countries:

  • European Union

  • United Kingdom

  • United States

  • Canada

  • Australia

Free Standard, 7 days shipping is not valid on international orders.


Please note, we may be subject to various rules and restrictions in relation to some
international deliveries and you may be subject to additional taxes and duties over
which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

What happens if my order is delayed?


If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.


For EU and UK consumers: This does not affect your statutory rights. For more
information please refer to our Terms.


Questions about our Terms?

 

If you have questions about returns, please review our Return Policy:
https://purposematters.wixsite.com/pulse/shipping-returns.

 

How can you contact us about this policy?

 

If you have any further questions or comments, you may contact us here.

Return & Exchange Policy

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

Returns


All returns must be postmarked within fourteen (14) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels attached.

 

Return Process


To return an item, please email customer service at info@pulse.com to obtain a
Return Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original packaging and proof of purchase and
order number, and mail your return to the following address:


PULSE
Attn: Returns
De Boelelaan 1085
1081 HV, Amsterdam
Netherlands


You may also use the prepaid shipping label enclosed with your package. Return
shipping charges will be paid or reimbursed by us.


Refunds


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


Exceptions


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


Questions


If you have any questions concerning our return policy, please contact us here.

bottom of page